PlayPKR Privacy Policy

1. Who We Are

This Privacy Policy applies to the PlayPKR online gaming and sports betting platform, accessible at playpkr.vu and through the PlayPKR mobile application. When this policy refers to "PlayPKR", "we", "us" or "our", it means the operator of the PlayPKR platform.

PlayPKR is designed specifically for players in Pakistan. All services – cricket and PSL betting, live casino, slots, VIP rewards and mobile gaming – are delivered through this platform. The data practices described here apply to every registered account holder and visitor to the platform.

If you have any questions about how we handle your personal data, please reach out to our support team at [email protected].

2. Data We Collect

We collect personal data in three ways: information you provide directly, data generated automatically when you use the platform, and information received from payment providers during transactions.

Data You Provide Directly

• Registration details – full name, date of birth, email address, phone number and chosen username.
• Identity verification documents – CNIC, passport or other government-issued ID when we carry out KYC checks.
• Account preferences – responsible gaming limits, notification settings and language preferences.
• Support communications – messages sent to our support team, including any attachments.

Data Generated Automatically

• IP address and approximate geographic location.
• Device type, operating system and browser information.
• Session activity logs – pages visited, games played, bets placed and time spent on the platform.
• Cookie identifiers and analytics data (see Section 7 for full cookie details).

Data from Payment Providers

When you deposit or withdraw PKR via JazzCash, Easypaisa, Raast or bank transfer, the relevant payment provider shares transaction reference data with us to confirm and reconcile payments. We receive transaction IDs, amounts and timestamps – we do not receive or store your full mobile wallet PIN, bank login credentials or card CVV.

Data Category	Examples	Why Collected
Identity Data	Name, DOB, CNIC	Account creation, age verification, KYC compliance
Contact Data	Email, phone number	Account communications, security alerts
Transaction Data	Deposit/withdrawal amounts, reference IDs	Payment processing, fraud prevention
Technical Data	IP address, device info	Security monitoring, platform optimisation
Usage Data	Bet history, game sessions	Responsible gaming tools, account records

3. How We Use Your Data

PlayPKR uses your personal data only for purposes that are directly connected to running the platform and serving your account. The main uses are:

• Account management – creating your account, verifying your identity, maintaining account records and processing login requests.
• Transaction processing – handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast and bank transfer channels.
• Fraud prevention and security – monitoring for suspicious activity, detecting multiple accounts, and protecting against unauthorised access.
• Responsible gaming – applying the deposit limits, loss limits and self-exclusion settings you configure in your account.
• Customer support – responding to queries, resolving disputes and handling account-related requests.
• Platform improvement – using aggregated, anonymised usage data to understand how players interact with the platform and identify areas for improvement.
• Promotional communications – sending you information about bonuses, new games and platform updates, where you have opted in to receive such communications.

We do not use your data for automated decision-making that produces legal or similarly significant effects without human review.

4. Legal Basis for Processing

Every time PlayPKR processes your personal data, there is a defined legal basis for doing so. The main bases we rely on are:

• Contractual necessity – processing your registration, managing your account and processing PKR transactions are all necessary to deliver the service you signed up for.
• Legitimate interests – fraud prevention, platform security monitoring and improving the user experience are carried out on the basis of our legitimate business interests, provided these do not override your rights.
• Consent – sending marketing communications and placing non-essential cookies is done only with your consent, which you can withdraw at any time.
• Legal obligation – retaining certain transaction records and identity verification documents may be required to meet obligations such as anti-money laundering procedures.

5. Payment Data and PKR Transactions

PlayPKR takes the security of financial data seriously. All PKR deposits and withdrawals are processed through encrypted payment gateways. The following principles apply to how we handle payment information:

What We Store

We retain transaction records including the amount, date, time, payment method used and transaction reference ID. These records are kept for account reconciliation, withdrawal processing and fraud prevention purposes.

What We Do Not Store

PlayPKR does not store your JazzCash or Easypaisa PIN, your bank account login credentials, full debit or credit card numbers, or any authentication token issued by your payment provider. These remain entirely within the payment provider's secure environment.

Payment Provider Data Practices

JazzCash, Easypaisa, Raast and bank transfer providers each operate under their own privacy policies and security frameworks. PlayPKR selects payment partners who maintain recognised security standards. We recommend reviewing the privacy policy of your chosen payment provider to understand how they handle your financial data on their side.

6. Sharing Your Data

PlayPKR does not sell, rent or trade your personal data. We share data only where it is necessary to deliver the platform's services or where we are required to do so. The categories of recipients are:

Payment Processors

Transaction data is shared with JazzCash, Easypaisa, Raast and banking partners as necessary to process your PKR deposits and withdrawals. These providers receive only the data required to complete the transaction.

Identity Verification Providers

Where we conduct KYC checks, your identity documents may be processed by a trusted third-party verification service. These providers are bound by confidentiality obligations and may not use your data for any purpose other than verification.

Fraud Prevention Services

We may share account activity data with fraud detection services to identify and prevent suspicious behaviour, chargebacks and unauthorised account access.

Technical Service Providers

Companies that help us operate the platform – such as hosting providers, analytics tools and customer support software – may process data on our behalf. These providers act as data processors under contractual data protection obligations.

Legal Requirements

PlayPKR may disclose personal data where required by applicable law, legal process or in response to legitimate requests from authorities in order to protect the rights and safety of our users or the public.

7. Cookies and Tracking Technologies

PlayPKR uses cookies and similar technologies to make the platform work correctly, remember your preferences and understand how the site is used. Here is a breakdown of the types of cookies we use:

Strictly Necessary Cookies

These cookies are essential for the platform to function. They keep your session active while you are logged in, maintain your account state during a betting session and ensure security tokens remain valid. These cannot be disabled without breaking core platform functionality.

Preference Cookies

These remember your settings – such as your preferred language, responsible gaming limits you have set and display preferences. They make your experience more consistent between visits.

Analytics Cookies

We use analytics tools to understand aggregate, anonymised data about how players navigate the platform – which sections are visited most, where users encounter difficulty and how long sessions typically last. This data does not identify you personally and is used solely to improve the platform.

Managing Cookies

You can control and delete cookies through your browser settings at any time. Note that disabling strictly necessary cookies will affect your ability to log in and use the platform. Preference and analytics cookies can be disabled without affecting core functionality.

8. Data Retention

PlayPKR retains personal data only for as long as it is needed to fulfil the purpose for which it was collected, or as required by applicable obligations. The general retention periods are as follows:

• Active account data – retained for the lifetime of your account and a defined period after closure.
• Transaction records – retained for a minimum of five years from the date of the transaction to support financial record-keeping and fraud investigation.
• Identity verification documents – retained for the period required by applicable anti-money laundering procedures, typically five years from account closure.
• Support communications – retained for up to two years after resolution of the relevant query.
• Analytics data – aggregated and anonymised; not subject to personal data retention limits.

When retention periods expire, data is securely deleted or anonymised so that it can no longer be associated with any individual.

9. Your Rights

As a PlayPKR account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your account details and the specific request.

• Right of access – you can request a copy of the personal data we hold about you.
• Right to rectification – if any of your data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure – you can ask us to delete your personal data where it is no longer necessary for the purpose it was collected, subject to any retention obligations we must comply with.
• Right to restriction – you can ask us to limit how we use your data in certain circumstances, for example while a dispute is being resolved.
• Right to object – you can object to our use of your data where we rely on legitimate interests as the legal basis.
• Right to withdraw consent – where we rely on your consent (such as for marketing emails), you can withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

We aim to respond to all data rights requests within 30 days. For complex requests this may be extended, in which case we will inform you of the reason and expected timeline.

10. Security Measures

Protecting your data is a core part of how PlayPKR operates. We implement multiple layers of security across the platform:

• Encryption in transit – all data exchanged between your browser or app and PlayPKR's servers is encrypted using TLS (Transport Layer Security).
• Encryption at rest – stored personal data and transaction records are encrypted at the database level.
• Access controls – only authorised personnel with a legitimate business need can access personal data, and all access is logged and audited.
• Intrusion detection – automated monitoring systems flag unusual access patterns, login attempts and transaction anomalies in real time.
• Two-factor authentication – available for your account login to add an additional layer of protection beyond your password.

Despite these measures, no online platform can guarantee absolute security. If you suspect your account has been compromised, contact PlayPKR support immediately so that we can take protective action.

11. Children's Privacy

PlayPKR is strictly for users aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that an account has been created by or is being used by a minor, we will close the account immediately and delete the associated data.

If you are a parent or guardian and believe your child has registered on PlayPKR, please contact our support team straight away so that we can investigate and act accordingly.

12. Updates to This Policy

PlayPKR may update this Privacy Policy from time to time to reflect changes to the platform, new features, updated data practices or evolving best practices. When we make material changes, we will update the "Last updated" date at the top of this page.

For significant changes that affect how we use your data in a way that differs materially from what was described when you registered, we will notify active account holders via the email address on file. Your continued use of PlayPKR after a policy update constitutes acceptance of the revised policy.

We encourage you to revisit this page periodically to stay informed about how your data is being handled.

13. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way PlayPKR handles your personal data, our support team is available around the clock.

You can also read our Terms and Conditions and Responsible Gaming policy for a complete picture of how PlayPKR operates and how we protect our players.

Support email: [email protected]

For account-specific data requests, please include your registered email address and a brief description of your request when you get in touch. We will confirm receipt and provide an estimated response timeline.